Refund and Cancellation Policy
Effective date: 1 October 2026
This Refund and Cancellation Policy governs all bookings made with Cape Gazebos for the hire and rental of gazebos and related event equipment.
1. Booking Confirmation
A booking is only confirmed once the required payment or deposit has been received and written confirmation has been issued by Cape Gazebos.
2. Customer Cancellations
More than 14 days before the event
Customers who cancel more than fourteen (14) days before the event date will be entitled to a full refund of any amounts paid, less any non-recoverable transaction fees incurred.
7–14 days before the event
Customers who cancel between seven (7) and fourteen (14) days before the event date will receive a 50% refund of the booking value.
Less than 7 days before the event
Cancellations made less than seven (7) days before the event date are non-refundable, as equipment, transport, and resources have already been allocated to the booking.
3. Changes to Bookings
Requests to change booking dates, quantities, locations, or equipment must be submitted in writing and are subject to availability. Cape Gazebos will make reasonable efforts to accommodate changes but cannot guarantee availability.
4. Weather Policy
The safety of our customers, guests, staff, and equipment is our highest priority.
Due to Cape Town’s unpredictable weather conditions, Cape Gazebos reserves the right to cancel any gazebo installation where weather forecasts indicate wind speeds exceeding 45 km/h at any time leading up to the event, including the day before the event.
In such circumstances:
- Cape Gazebos will notify the customer as soon as reasonably possible.
- Customers may choose to reschedule their booking to an available alternative date within six (6) months of the original booking date.
- If rescheduling is not possible, a full refund of amounts paid will be issued.
Proceeding despite high-wind forecasts
Should a customer wish to proceed with the booking despite forecasted wind speeds exceeding 45 km/h, this may be permitted at the sole discretion of Cape Gazebos.
In these circumstances:
- A refundable security deposit of R2,000 per gazebo will be required before installation.
- The customer acknowledges and accepts the risks associated with proceeding under adverse weather conditions.
- Any loss or damage to equipment resulting from weather-related conditions may be deducted from the security deposit.
- Any remaining balance of the deposit will be refunded once the equipment has been inspected and confirmed to be free from damage.
5. Cancellations by Cape Gazebos
Cape Gazebos reserves the right to cancel a booking due to:
- Unsafe weather conditions;
- Circumstances beyond our reasonable control;
- Safety concerns;
- Equipment failure;
- Force majeure events, including but not limited to natural disasters, government restrictions, strikes, civil unrest, road closures, or other unforeseen events.
Where a booking is cancelled by Cape Gazebos, customers will be offered either:
- A full refund; or
- The option to reschedule to a mutually agreed date.
6. Refund Processing
Approved refunds will be processed using the original payment method wherever possible.
Refunds are generally processed within 5–10 business days, although actual clearing times may vary depending on the payment provider and banking institution.
7. Disputes
If a customer is dissatisfied with any aspect of our service, they are encouraged to contact Cape Gazebos directly so that the matter can be investigated and resolved promptly and fairly.
Any refund requests arising from service-related disputes will be reviewed on a case-by-case basis.
8. Contact Information
For cancellations, refund requests, booking changes, or any questions relating to this policy, please contact:
Cape Gazebos
Email: dylan@capegazebos.co.za
Phone: +27 78 803 8877
Website: capegazebos.co.za
By making a booking with Cape Gazebos, the customer acknowledges that they have read, understood, and agree to this Refund and Cancellation Policy.